» Published on Thu, 21 Sep 2023 18:35:00 +0000

• Resolved

  The issue affecting our EMR sites are fully resolved and all services are now fully functional.

  » Updated Thu, 21 Sep 2023 20:03:00 +0000

• Update

  Services were restored and are currently testing it to ensure reliability. We will continue to monitor the issue and will post any updates when the incident is considered fully resolved.

  » Updated Thu, 21 Sep 2023 19:14:00 +0000

• Update

  A fix has been found, failed hardware was taken offline and services were redirected. Replacement hardware was deployed.

  » Updated Thu, 21 Sep 2023 19:01:00 +0000

• Update

  Our investigation has identified the root cause resulting in the inability to access EMR sites. Hardware failure occurred on a system that did not trigger a failover event.

  » Updated Thu, 21 Sep 2023 18:46:00 +0000

• Investigating

  We are currently investigating an issue that is affecting EMR sites. We'll provide more updates as soon as we have more information.

  » Updated Thu, 21 Sep 2023 18:35:00 +0000